(1-2-3)Enhancing Client Relationships

1. Concept from us:

“There is a human angle to every business & how we manage the people aspect of our business largely determines our success.”

2. Questions:

"People don't care how much you know until they know how much you care." — Theodore Roosevelt

How can we demonstrate genuine care and understanding for our clients' needs and aspirations?

2. "The customer’s perception is your reality." — Kate Zabriskie

What steps can we take to ensure our clients feel valued and heard throughout their project journey?

3. Action Steps for the Week:

• Help Your Client Visualise with an on-site lineout to show how the plan is laid out. Encourage them to use the space to get their buy-in for the layout.
• Personally Update the client on the work progress at least once a week, highlighting how you are addressing their concerns and incorporating their feedback
• Ask for Client Feedback on a recently completed project. Discuss what went well and what could be improved. Use this feedback to make adjustments and enhance future client experiences.

Cheers to a fantastic week ahead! 

Let’s keep our clients at the heart of everything we do and create amazing spaces together.

Catch you next Wednesday!

Chaula & Riddhi

Founders

Design Your Practice

About this newsletter: Every Wednesday , we share 1 concept; 2 questions & 3 action steps to help you achieve impactful growth. Occasionally, we send out longer content on business systems and growth.